FAQ: Yomee - The World’s First Automatic Yogurt Maker
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I use Yomee to make homemade vegan yogurt?

Yes! To make vegan yogurt with soy milk or almond milk, you will need vegan Yomee pods. Yomee vegan yogurt pods are dairy free, contain no animal products, and carry vegan yogurt cultures.

Yomee vegan pods are formulated for soy milk and almond milk, and will be ready for spring 2018 first shipments of Yomee rewards. We anticipate the launch of pods formulated for coconut milk soon after

Last updated: September 26, 2017 05:48

How much yogurt does one pod and the Yomee cup make?

One Yomee pod and filling the cup to the fill line will produce 10 ounces of fresh yogurt, equal to two standard (5 ounce) single serving containers of store bought yogurt.

Last updated: September 26, 2017 05:48

Are the Pods gluten free?

Yes, both dairy yogurt pods and vegan yogurt pods are gluten free.

Last updated: September 26, 2017 05:48

When I pledge to receive a Yomee do I get Yomee pods?

Yes! Each Yomee includes 10 pods to get you started making yogurt right away. Before we ship your Yomee reward, we will send you a questionnaire to let us know what kind of Yomee pods you want.

Last updated: September 26, 2017 05:48

How do I reorder Yomee pods?

Use the free Yomee App to reorder your desired quantity and flavors of pods. You can also order more pods and flavors (along with getting free recipes and news) through our website www.yomeeyogurt.com, along with signing up for monthly subscriptions for pods.

Last updated: September 26, 2017 05:48

When will I receive my Yomee?

We are slated to start shipping the first Yomee rewards in the spring of 2018!

Last updated: September 26, 2017 05:48

How much is the shipping for pods?

Pods can be reordered from the Yomee app for $0.99 each. We estimate shipping to be around $5 for 20 pods. We will also announce a subscription pricing with free shipping.

Last updated: September 26, 2017 09:39

Can I use Yomee to make kefir or other fermented foods?

We have not yet tested Yomee or the Yomee pods to make kefir or other fermented foods besides yogurt, but we are working on these for a future release and software updates.

Last updated: September 27, 2017 09:56

Are Yomee pods Kosher, Halal, Organic, non-GMO, Vegan, Gluten Free and Allergen Free?

At this time all Yomee pods are Gluten Free, non-GMO, and vegan pods are of course, vegan.

Of commonly listed allergens, dairy Yomee pods for making dairy yogurt contain milk and thereof naturally contain lactose.

We are working right now to make the pods certified organic. We will also make sure our pods are kosher and halal for the first shipments of rewards in April.

Last updated: September 27, 2017 10:08

Do you offer international shipping?

Yes! Kickstarter rewards can be shipped to the following countries for Yomee Packages of 1, 2 and 5. For packages of 10 we will ship world wide.

USA Australia Canada UK France Germany HK Singapore Switzerland Mexico Austria Belgium Croatia Czech Republic Denmark Finland Greece Hungary India Israel Ireland Italy Luxembourg Netherlands Norway Poland Portugal Spain Sweden China Indonesia Japan Macao Malaysia New Zealand Philippines South Korea Taiwan Thailand United Arab Emirates Vietnam

Last updated: September 29, 2017 12:18

How much will pod refills and pod subscriptions be? Can we get an estimated cost for US, CA, and some other countries?

Monthly subscriptions are $19.99 for 25 pods Packs of 5 are $5

Last updated: September 29, 2017 12:26

Can Yomee make Kefir and Skyr?

Currently not, but it will just require a software update (not product version update), as making kefir and skyr is a similar enough a process as making yogurt. So we see this as a very possible extension of the Yomee features. Currently the Yomee software supports plain, Greek and stirred yogurt types

Last updated: September 29, 2017 12:26

What are in the ingredients in the Yomee Pods?

Yomee pods are proprietary base of rice starch, live active yogurt cultures, and in the instance of flavored pods, a few additional flavorings. We are continuing to perfect our pods and strive to keep our ingredients all natural and free of known allergens.

Last updated: September 29, 2017 12:26

What flavors do the Yomee pods come in?

At this time Yomee pods are plain and unflavored. We are developing flavored pods in strawberry, blueberry and vanilla flavors. Want to see more flavors? Contact us through our website yomeeyogurt.com. We want to hear from you and offer the yogurt flavors you love the most!

Last updated: September 29, 2017 12:26

How much power does Yomee use?

Yomee operates on 50 watts.

Last updated: September 29, 2017 12:26

Does Yomee work with other yogurt cultures

At this time, Yomee is designed to work with Yomee pods to make only yogurt. The unique heating, cooling, chilling, and unique stirring action of Yomee requires uncultured milk and Yomee pods to create consistent yogurt results.

Last updated: September 29, 2017 12:26

Can I use any brand of dairy milk or any brand of vegan milk?

For dairy yogurt, you can use any brand of dairy milk of milk available to you and either skim, 2%, or whole. For best results we recommend using only pasteurized, homogenized milk.

For soy yogurt and almond milk yogurt, we recommend using plain (unflavored) brands with a minimal amount of stabilizers and additives. Currently we use shelf-stable vegan milks (tetrapak) varieties in our pod tests and are doing further testing with refrigerated soy and almond milk brands.

Last updated: September 29, 2017 12:26

How does a Yomee Pod work?

The Yomee pod contains the live active bacteria cultures that ferment fresh milk into yogurt. The sensors in your Yomee will drop the pods into the cup only after the milk has first been heated to 185F degrees and then cooled to 115F degrees. Once the pod is dropped into the milk, the stirring action of your Yomee will dissolve the pod into the milk and begin the yogurt culturing process.

Last updated: September 29, 2017 12:26

How does Yomee make yogurt?

Yomee has been designed to take the guesswork out of making homemade yogurt. Yomee is designed to create three popular styles of yogurt. Use the free Yomee app to select Plain (a smooth and creamy style), Stirred (a lighter, pourable style), or Greek (a thick, richly dense style), or just press the Yomee button on the base to start Plain yogurt right away. First, Yomee stirs and heats the milk to 185°F remove harmful bacteria. Then Yomee cools the milk down to a comfortable 115°F degrees, the ideal temperature for yogurt bacteria to get to work turning milk into yogurt. Only then Yomee drops a Yomee pod into the milk, stirs and dissolves the pod, and after 6 hours of incubation, Yomee turns down the heat to a chill 50°F . In about 20-30 minutes, the your yogurt is fully chilled and ready to enjoy!

Last updated: September 29, 2017 12:26

When do I add my fruits, nuts, or granola toppings?

After the yogurt is made and you are ready to eat it.

Last updated: September 29, 2017 12:26

Can Yomee make “blended” style flavored yogurt?

Yes! By using a flavored Yomee pod, you can create flavored yogurt right from the start. In addition to Plain (unflavored) pods, we are developing pre-flavored pods in popular flavors such as Strawberry, Blueberry, Vanilla, and a plain flavor with extra probiotics. Both dairy and vegan pods will be available in plain and these flavored varieties.

Is there another flavor of yogurt you want your Yomee to make? Drop us a note a yomeeyogurt.com! We want to make the pods in flavors YOU love!

Last updated: September 29, 2017 12:26

How long can I keep the pods for?

Yomee pods should be consumed within 6 months

Last updated: September 29, 2017 12:26

How should the pods be stored?

Please store pods In cool, dark, dry place. Pods are shelf stable and do not need to be refrigerated

Last updated: September 29, 2017 12:26

Do I need to take a monthly subscription to buy pods?

No, you buy packages of 5 pods for $5 through our website Yomeeyogurt.com

Last updated: September 29, 2017 12:26

Can I use the Yomee pod without a Yomee?

The patented design of the pods and our yogurt culture formulas are designed to work with your Yomee for delicious, convenient yogurt every time. While the pods contain live cultures, without the heating, cooling, chilling, and unique stirring action of Yomee you will not receive the same consistent results.

Last updated: September 29, 2017 12:26

Can I use only half of a Yomee pod ?

No. The pod is compressed materials so it can’t be broken in 2.

Last updated: September 29, 2017 12:26

Can I use my own yogurt culture with Yomee?

No. Yomee is developed to be used only with the Yomee Pods.

Last updated: September 29, 2017 12:26

Can Yomee make foods other than yogurt?

Not yet, but Ashok our Founder is already thinking about other flavours and types of yogurt (like Kefir) and even yogurt drinks. So stay tuned!

Last updated: September 29, 2017 12:26

Can I get extra cups for my Yomee?

Yes you can! from yomeeyogurt.com

Last updated: September 29, 2017 12:26

What material is the cup made with?

the cup is made with a double wall to allow the yogurt to stay cool and fresh for longer. The inside wall is glass and outside wall is food grade plastic.

Last updated: September 29, 2017 12:26

How does Yomee differ to yogurt makers that exist in the market?

Yomee is programmed to heat, cool the milk and drop in the pod that contains the culture. With other yogurt makers you either need to heat the milk or cool it down and you need to manually stir in the culture and sometimes the yogurt doesn’t turn out well. No yogurt maker out there does all 3 steps with a press of a button and the recipe in our pods are developed and tested to give you perfect yogurt every time, so you don’t wake up to yogurt that didn’t turn out well

Last updated: September 29, 2017 22:42

Will Yomee come with regional plugs (European, UK, US), depending on where it’s being delivered to?

Yomee will come with a power cable/adaptor suitable for us in the country it is being shipped to.

Last updated: September 29, 2017 22:50

Will I be charged customs tax when the Yomee is shipped to me?

Yomee’s declared value is less US$100 and in most countries it should be duty free, same goes for pods.

Last updated: September 29, 2017 22:50

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